Terms & Conditions

Website

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with, and be bound by, the following terms and conditions of use, which together with our privacy policy govern Independent Turbo's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term 'Recoturbo' or 'us' or 'we' refers to the owner of the website whose registered office is Brunel Road, Doncaster, DN5 8PT, United Kingdom.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Your name, IP address, email address, the pages you visit and for how long.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 
Payment

For non-account customers, payment is due directly at the point of invoice/purchase. Goods will remain the property of Recoturbo until payment has been made in full and cleared.

 
Exchange Unit Returns

Recoturbo offer a free collection service for old exchange units.  When ready, to organise collection of old units you can either:

 

Visit our website and book online: https://www.recoturbo.co.uk/old-units-collection


OR

Call us on 01302 595 123 (Option 3)

OR

Email collections@recoturbo.co.uk

Please remember to include:

  • Branch Name

  • Contact Name and phone number

  • Number of old units to be collected (one per box please)

 

We will then arrange our courier to collect from your address.  Please keep the old turbo in the original box, as it has a barcode sticker on that we use to identify it.

 

Please let us know if any of your returned units are warranties, as we need to set up a job card for it/them.

Limitation of Liability - Surcharges

​To claim your surcharge credit, your returned turbo must meet with the following specifications: ​

  • Must be a like-for-like exchange

  • The unit must be whole and with none of the key components missing or (in the case of compressor or turbine housings and actuators) damaged beyond remanufacture serviceability. This includes, but is not limited to, the turbine housing, the compressor housing, the core assembly, the actuator and any clamps or bolts that connect the key components together.

  • The unit must not be heavily corroded

  • Castings must be free from cracks, fractures and other damage that renders it unserviceable

  • The unit must have not have endured accidental or deliberate damage

 

If any of these points are not satisfied, Recoturbo reserves the right to refuse all or partial credit of the surcharge.

In the case of loss or damage by carriers, you are not covered if you did not use our dedicated collections process, as arranged by ourselves.  Each return must be booked with us via phone or our collections email address.

Warranty

All our products come with a standard 12-month manufacturer's warranty, provided that they have been fitted by a competent person in accordance with the vehicle manufacturers and our fitting instructions. 

Proof of purchase will be required before any warranty claim is considered. 

Turbos must be returned complete, any attempts to dismantle or repair the unit yourself will invalidate the warranty.

The warranty is limited to the repair or replacement of the turbocharger, the warranty does not cover the cost of any labour or materials required to remove and refit the turbocharger.

The majority of our remanufactured turbochargers come with a 'One turbocharger, no labour, no quibble' warranty. This means that if you or your customer suffers a failure suspected to be the fault of our supplied turbo, we will replace the first turbo immediately without delay.  However, it is your responsibility to contact us immediately, so that we can raise a warranty case, send out a replacement unit (if required) and if necessary, speak with you or your customer to try to ascertain the nature of the fault and advise on how to prevent subsequent failures if we suspect an external factor (such as oil contamination, blocked DPF filter or catalytic converter) may have led to the failure.

If a turbo is not included under our 'No Quibble' warranty, the product is covered by the standard 12-month manufacturer's warranty. Under the standard 12-month warranty, we will inspect and repair or replace the item as required if it is found to be at fault. If it is not found to be at fault, you will be liable for the cost of any repair/replacement, any carriage fees and a £40 inspection fee (if applicable).  Any ‘No Quibble’ warranty only covers the first unit, any subsequent failures are covered under the standard 12 month manufacturers warranty.

No liability will be accepted if the turbocharger boost settings have been changed to outside the figures recommended by the original vehicle manufacturer or if any device has been used to modify them.  This includes remapping of the vehicles ECU to change parameters beyond the vehicle manufacturers recommended settings.  The boost setting must always be checked after fitting to comply with this warranty.

Proof, in the form of receipts and service records/book, may be required to verify the proper vehicle maintenance has been carried out, as per manufacturers recommendations. Particular attention should be paid to oil and filter changes.  Failure to comply with manufacturers service requirements invalidates this warranty.

Although sympathetic to every warranty claim, in the case of 12-month manufacturer warranty units or second unit onward 'no quibble warranty' turbochargers, only those that fail due to defective workmanship or parts are warrantable.  Failure due to circumstances or conditions outside of our control cannot be accepted under our warranty.  To this end, we highly recommend that your turbocharger is fitted by someone possessing the necessary expertise, tools and knowledge to do so.  Incorrect fitting, poor engine maintenance and condition, insufficient oil or air filtration could all lead to a rejection could all lead to a rejection of your warranty claim.

If you wish to make a warranty claim, please call our dedicated technical helpline on 01302 896460.  A thorough examination of all turbo components may be carried out before a decision is made on the validity of the warranty and where appropriate a report will be issued on the findings.

If a claim goes unresolved, a third-party independent engineers report may be recommended.  If we have a disagreement about the warranty that we are unable to resolve, Recoturbo will abide by the decision of an agreed arbitrator.

Where repair work is carried out on a customer's own turbocharger, the warranty is limited to the parts supplied and the workmanship involved in the repair.  This warranty shall not exceed 12 months from the date of rebuild/repair, nor will it cover failure of the turbocharger due to engine issues or original component failure.

Any warranty is tied to the vehicle and purchaser and is non-transferrable.

This supplier warranty is in addition to any statutory rights which you may be entitled to exercise as a consumer.

Returning Special Order Items

If you wish to return a specially ordered item(s), including but not limited to brand-new OEM components, you can do so within the first 30 days from the invoice date.  Each special order item is subject to a restock and handling charge of 25% of the original (excluding VAT) invoice amount (with a minimum charge of £60+VAT).  In the case of us recommending a product and it being the incorrect part, this fee will not apply.

IF YOU HAVE ANY OTHER QUERIES PLEASE FEEL FREE TO CONTACT US, OR YOU CAN SUBMIT A QUESTION TO US ONLINE BY FILLING IN OUR 'CONTACT US' FORM.